Europe Toys Store Terms of Services

Terms of Services

Last updated: 1 August 2026

Overview

This website is operated by Toys Online Store, trading as "Europe Toys Store" (toysonlinestore.eu). Throughout the site, the terms "we", "us" and "our" refer to Toys Online Store. We offer this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you are a consumer resident in the European Union, nothing in these Terms is intended to, or does, limit any statutory right you have under the law of your country of residence that cannot be waived by agreement, including your rights under the EU Consumer Rights Directive (2011/83/EU) described in Section 5A below.

We host our store using WooCommerce on WordPress, with technology and hosting support from our partner 3-Tech Cloud and Hosting Services.

Section 1 – Online Store Terms

  • By accepting these Terms of Service, you confirm that you are of legal age in your country, or that you have the consent of a parent or guardian.
  • You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws).
  • You must not transmit any worms, viruses, or code of a destructive nature.
  • A breach or violation of any of the Terms will result in an immediate termination of your access to the Services.

Section 2 – General Conditions

  • We reserve the right to refuse Service to anyone for any lawful reason at any time.
  • You understand that your content (not including payment card information) may be transferred unencrypted and involve transmissions over various networks, and changes to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate, complete or timely sources. Any reliance on the material on this site is at your own risk. We may change this site at any time, and you agree it is your responsibility to monitor changes.

Section 4 – Modifications to the Service and Prices

  • Prices for our products are subject to change at any time before an order is confirmed; the price shown at checkout at the time you place your order is the price that applies to that order.
  • We reserve the right to modify or discontinue the Service at any time.
  • We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service, except where required by applicable consumer protection law.

Section 5 – Products and Services

  • Certain products may be available exclusively online and may have limited quantities, subject to return or exchange according to our Refund Policy and the Right of Withdrawal in Section 5A.
  • We have made every effort to display product colours and images as accurately as possible; we cannot guarantee your monitor’s display will be fully accurate.
  • We reserve the right, but are not obligated, to limit sales of products to any person, geographic region or jurisdiction, and to limit quantities, on a non-discriminatory, case-by-case basis.
  • We do not warrant that products, information or other material obtained by you will meet your expectations, or that errors will be corrected, without prejudice to your statutory rights as a consumer described below.

Section 5A – EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer purchasing from within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

  • The withdrawal period expires 14 days from the day you (or a third party you named, other than the carrier) take physical possession of the goods, or, for orders of multiple goods delivered separately, 14 days from receipt of the last item.
  • To exercise your right of withdrawal, inform us of your decision by a clear statement (e.g. an email to cs@toysonlinestore.eu) before the withdrawal period expires.
  • If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and within 14 days of being informed of your decision, using the same payment method you used for the original transaction unless otherwise agreed. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earlier.
  • You must send back the goods without undue delay and within 14 days of informing us of your withdrawal. You will bear the direct cost of returning the goods unless we have agreed otherwise or the item was faulty.
  • You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
  • The right of withdrawal does not apply to, among others: sealed goods unsealed after delivery which are not suitable for return for health or hygiene reasons; goods made to your specifications or clearly personalised; and sealed audio, video or software items unsealed after delivery, to the extent permitted by law.

This section does not affect your other statutory rights, including your rights under EU consumer guarantee rules in respect of goods that are faulty or not as described.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order, and to limit or cancel quantities purchased per person, household or order, on reasonable and non-discriminatory grounds (e.g. suspected fraud). If we change or cancel an order, we will attempt to notify you using the contact details provided at checkout. You agree to provide current, complete and accurate purchase and account information, and to promptly update it. For more details, please review our Refund Policy.

Section 7 – Optional Tools

We may provide access to third-party tools which we do not monitor and over which we have no control. Such tools are provided “as is” and “as available” without warranties of any kind. Any use of optional third-party tools is at your own risk, and you should review the relevant third party’s own terms.

Section 8 – Third-Party Links

Our Service may include materials from, or links to, third parties not affiliated with us. We are not responsible for examining or evaluating, and do not warrant, the content or accuracy of third-party materials or websites. Please review the third party’s own policies before engaging in any transaction with them.

Section 9 – User Comments, Feedback and Other Submissions

If you send us comments, ideas, suggestions or other submissions, you agree that we may edit, copy, publish, distribute and otherwise use them, without any obligation to compensate you. You agree your submissions will not violate any third-party right (including copyright, trademark or privacy) and will not be unlawful, abusive, obscene, or contain viruses or malware. You are solely responsible for the accuracy and legality of your submissions.

Section 10 – Personal Information

Our collection, use and processing of your personal information in connection with the Service is governed by the General Data Protection Regulation (EU) 2016/679 and described in full in our Privacy Policy, which forms part of these Terms.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any such errors and to update or cancel orders where information was materially inaccurate, without prejudice to your statutory rights, including your right of withdrawal under Section 5A.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations or laws; to infringe our or others’ intellectual property rights; to harass, abuse or discriminate against others; to submit false or misleading information; to transmit viruses or malicious code; to collect or track others’ personal information without consent; to spam, phish or scrape; or to interfere with the security of the Service. We reserve the right to terminate your access for violating any prohibited use.

Section 13 – Disclaimer of Warranties; Limitation of Liability

The Service and all products delivered through it are provided “as is” and “as available”, without warranties of any kind except as expressly stated or required by law. To the maximum extent permitted by applicable law, Toys Online Store, its directors, officers, employees, affiliates, agents, contractors and suppliers shall not be liable for any indirect, incidental, punitive, special or consequential damages arising from your use of the Service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable EU or national consumer law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Toys Online Store and our affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 – Severability

If any provision of these Terms is found unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remainder shall remain in full force and effect.

Section 16 – Termination

These Terms are effective unless and until terminated by either you or us. You may stop using our Services at any time. We may terminate this agreement and deny you access to the Services if you fail to comply with any term of these Terms, without prejudice to any statutory rights you may have as a consumer.

Section 17 – Entire Agreement

These Terms of Service, together with our Privacy Policy and any policies referenced herein, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements or communications.

Section 18 – Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory consumer protection provisions of the country in which you, as a consumer, are habitually resident, which will continue to apply and which these Terms do not override or limit. Nothing in this section deprives you, as a consumer, of the protection afforded by such mandatory rules, including your right to bring proceedings in the courts of your own country of residence where applicable EU rules on jurisdiction so provide.

Section 19 – Changes to Terms of Service

We may update these Terms of Service at any time by posting changes to our website. It is your responsibility to check this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about these Terms of Service should be sent to our Customer Service at cs@toysonlinestore.eu.

  • Toys Online Store (trading as Europe Toys Store)
  • store@toysonlinestore.eu
  • Italy – Milan
  • Netherlands – Amsterdam & Groningen
  • Switzerland – Basel